Frequently Asked Questions

How can I purchase Premium?

To purchase Premium subscription you need to have either Apple Pay or Google Play account with a valid payment method. Then, download the App, go to profile section, click "Upgrade" and then chose monthly or yearly premium plans.

​

​

Can I cancel my subscription?

You can cancel your subscription at any time. Once you cancel, you will still be able to use all your membership benefits until the end of the billing cycle.

​

​

Can I change my subscription?

You can upgrade the monthly Premium subscription to the yearly Premium subscription at any time. If you want to change yearly Premium subscription to monthly Premium subscription, you must cancel your current subscription and wait until it expires, then resubscribe.

​

​

How can I receive an invoice?

If you'd like to receive a PDF invoice for VAT or other purposes, please reach out to us at help@stayincharm.com.

​

​

Can I share my subscription with other people?
Your membership subscription is for one account only and can't be shared with other accounts.

​

​

How to cancel my subscription?

Go to your Apple ID settings or Google Play settings to view and cancel your current subscriptions.

​

​

How to delete my account data?

If you now longer need your account and would like to delete all or part of your data, write to us at help@stayincharm.com.